Last updated: July 20th, 2026

Welcome

Welcome to our website. These Terms of Service ("Terms") govern your access to and use of our website, together with any products, services, features and content we make available through it.

By accessing our website or placing an order with us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, Payment Policy and any other policies published on our website.

If you do not agree with these Terms, please discontinue using our website and services.

Throughout these Terms, the words "we", "our", "us" and "the Company" refer to our business.

The words "you", "your" and "customer" refer to any person accessing or using this website or purchasing products from us.

1. Online Store Terms

By using this website, you confirm that you are at least 18 years of age or have obtained permission from a parent or legal guardian to use our website and services.

You agree that you will not use our products, services or website for any unlawful purpose or in any manner that breaches applicable Australian laws or regulations.

You must not knowingly transmit viruses, malicious code or any technology intended to interfere with the security, operation or functionality of our website.

Any breach of these Terms may result in the suspension or termination of your access to our website and services where permitted by law.

2. General Conditions

We reserve the right to refuse service, restrict access to our website or cancel orders where we reasonably believe it is necessary to protect our business, customers, suppliers or website.

You acknowledge that information transmitted over the internet may pass through various networks and communication systems. While we take reasonable steps to protect your information, no internet transmission can be guaranteed to be completely secure.

You agree not to reproduce, duplicate, copy, sell, resell or commercially exploit any portion of our website, products or services without our prior written permission.

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

3. Website Information

We make every reasonable effort to ensure that information published on our website is accurate, complete and up to date.

However, product descriptions, specifications, dimensions, colours, pricing, availability, images and other content may occasionally contain errors, omissions or inaccuracies.

Information published on our website is provided for general information purposes only and should not be relied upon as the sole basis for making purchasing decisions.

We reserve the right to correct any error, update information or remove content at any time without prior notice, including after an order has been placed where necessary.

4. Products & Services

We continually review and update our product range and reserve the right to introduce, modify, discontinue or limit the availability of any product or service at any time without prior notice.

Certain products may only be available online and may have limited quantities.

We make every reasonable effort to accurately display product colours, finishes, materials and images. However, actual colours may vary depending on your monitor, mobile device or display settings.

Unless expressly stated otherwise, all dimensions provided on our website are approximate and subject to normal manufacturing tolerances.

Natural materials, handcrafted finishes and production variations may result in minor differences between the product shown and the product supplied.

We reserve the right to:

• Limit quantities purchased by any individual, household or business.
• Discontinue products without notice.
• Introduce new products at any time.
• Refuse or cancel orders where fraudulent or abusive activity is reasonably suspected.

5. Pricing & Product Information

All prices displayed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated.

Prices, product availability and promotional offers may change without prior notice.

Despite our best efforts, pricing or product information errors may occasionally occur.

If an obvious pricing error affects your order, we reserve the right to cancel the order prior to dispatch.

Where payment has already been processed, we'll contact you and provide the option to:

• Proceed with the order at the correct price; or
• Receive a full refund.

6. Orders & Billing

Once you place an order, you'll receive an order confirmation email acknowledging receipt of your purchase.

Receipt of an order confirmation email does not constitute formal acceptance of your order.

We reserve the right to decline or cancel an order where:

• Payment cannot be authorised.
• Billing or delivery information is inaccurate or incomplete.
• Products become unavailable.
• An obvious pricing error has occurred.
• Fraudulent activity is reasonably suspected.
• We are otherwise unable to fulfil the order.

If payment has already been processed for a cancelled order, a full refund will be issued to your original payment method.

You agree to provide accurate, complete and up-to-date billing, shipping and contact information for every purchase.

It is your responsibility to ensure these details remain accurate so that we can fulfil your order and contact you where necessary.

7. Order Changes & Cancellations

If you need to change or cancel your order, please contact our customer support team as soon as possible at support@marvendenis.com.

Orders may be changed or cancelled within 24 hours of purchase, provided they have not already entered processing or been dispatched.

Once an order has entered processing or has been been dispatched, we may be unable to amend or cancel it.

Where a cancellation request cannot be accommodated because processing or shipping has already commenced, the order will be handled in accordance with our Returns & Refunds Policy.

Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law.

8. Payment Methods

Payment must be successfully authorised before an order can be processed or dispatched.

We accept a variety of secure payment methods available during checkout, including:

• American Express
• Apple Pay
• Google Pay
• Mastercard
• PayPal
• Shop Pay
• Union Pay
• Visa

Additional payment methods may be offered depending on your location or the payment services available at checkout.

All payments are processed through secure, encrypted payment gateways that comply with recognised industry security standards.

For your protection, we do not store your complete credit card or debit card details on our own servers.

Where additional payment verification is required, we may contact you before processing your order.

If payment cannot be verified or fraudulent activity is reasonably suspected, we reserve the right to delay, refuse or cancel the order. Any cancelled order will be refunded to the original payment method.

9. Shipping & Delivery

Orders are dispatched in accordance with our Shipping Policy.

Estimated delivery timeframes published on our website are provided as a guide only and are not guaranteed.

Delivery times may vary due to circumstances beyond our reasonable control, including:

• Courier delays.
• Severe weather.
• Natural disasters.
• Supplier disruptions.
• Public holidays.
• Remote delivery locations.
• Periods of high demand.
• Other unforeseen events.

Title to the goods passes to you upon delivery to the address provided during checkout.

Risk in the goods also transfers upon successful delivery.

Please ensure all delivery information supplied during checkout is accurate.

We cannot accept responsibility for delays, failed deliveries or additional delivery charges resulting from incorrect shipping information supplied by the customer.

Every order includes tracking once dispatched through our Track Your Order page.

If a parcel is confirmed by the courier as lost during transit, we will arrange either:

• A replacement product; or
• A full refund.

Further information regarding shipping, delivery estimates and lost parcels is available in our Shipping Policy.

10. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

Please refer to our Returns & Refunds Policy for complete information regarding:

• Change of mind returns.
• Return eligibility.
• Return procedures.
• Damaged or faulty products.
• Incorrect deliveries.
• Refunds.
• Exchanges.
• Your rights under Australian Consumer Law.

Nothing contained within these Terms limits, excludes or modifies any consumer guarantees, rights or remedies available under the Australian Consumer Law.

11. Third-Party Services

From time to time we may make available products, software, payment services or other tools operated by third parties.

These services are provided solely for your convenience.

We do not control or endorse third-party services and make no representations or warranties regarding their availability, performance, reliability or suitability.

Your use of any third-party service is entirely at your own discretion and is governed by that provider's own terms, conditions and privacy practices.

We encourage you to review those terms before using any third-party service made available through our website.

12. Third-Party Links

Our website may contain links to websites operated by third parties.

These links are provided solely for your convenience.

We do not control and are not responsible for the content, products, services, privacy practices or policies of any third-party website.

Accessing third-party websites is entirely at your own risk.

We recommend reviewing the applicable privacy policies and terms of use before providing personal information or making purchases through any third-party website.

13. User Reviews, Feedback & Submissions

If you submit reviews, testimonials, suggestions, photographs, comments or other content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, display and distribute that content in connection with our business.

By submitting content, you confirm that:

• You own the content or have permission to submit it.
• The content does not infringe the rights of any third party.
• The content is not false, misleading, defamatory, unlawful or offensive.
• The content does not contain malicious software or harmful code.

We reserve the right, but are not obligated, to remove, edit or refuse to publish any content that we reasonably believe breaches these Terms or applicable laws.

14. Personal Information

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection, use, storage and disclosure of your personal information as described in our Privacy Policy.

We take reasonable steps to protect your personal information using appropriate administrative, technical and physical safeguards.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

For further information regarding how we collect, use and protect your personal information, please refer to our Privacy Policy.

15. Errors, Inaccuracies & Omissions

Occasionally, information published on our website may contain typographical errors, inaccuracies or omissions relating to:

• Pricing.
• Product descriptions.
• Specifications.
• Dimensions.
• Availability.
• Promotions.
• Delivery estimates.
• Other product information.

We reserve the right to correct any error, update information or cancel affected orders where inaccurate information has materially affected a purchase.

Unless required by law, we are under no obligation to update website content.

The presence of outdated information should not be interpreted as meaning that all information has been reviewed or updated.

16. Acceptable Use

You agree not to use our website, products or services:

• For any unlawful or fraudulent purpose.
• In breach of any applicable Australian law or regulation.
• To infringe the intellectual property rights or privacy rights of others.
• To upload, distribute or transmit viruses, malware or other malicious code.
• To interfere with or disrupt the security, operation or functionality of our website.
• To gain unauthorised access to our systems, servers or customer information.
• To send unsolicited communications, spam or phishing messages.
• To collect personal information about other users without their consent.
• To engage in abusive, misleading or deceptive conduct.

We reserve the right to suspend or terminate access to our website where we reasonably believe these Terms have been breached or unlawful activity has occurred.

17. Intellectual Property

Unless otherwise stated, all content made available on this website—including text, graphics, logos, icons, photographs, videos, product descriptions, website design, software and other materials—is owned by or licensed to us and is protected by Australian and international intellectual property laws.

You may access and use our website solely for your personal, non-commercial use.

You must not reproduce, copy, modify, publish, distribute, sell, licence or otherwise exploit any content from our website without our prior written permission.

Nothing contained on this website grants any licence or right to use our intellectual property except as expressly provided in these Terms.

18. Disclaimer of Warranties

We make every reasonable effort to ensure our website operates reliably and that the information we publish is accurate and current.

However, to the maximum extent permitted by law, we do not warrant that:

• The website will always be available or uninterrupted.
• The website will be free from errors or defects.
• Information published on the website will always be complete, accurate or current.
• The website or its servers will be free from viruses or other harmful components.

Except where required under the Australian Consumer Law, our products and services are provided on an "as available" and "as is" basis.

Nothing contained within these Terms excludes, restricts or modifies any consumer guarantees or other rights that cannot legally be excluded under Australian law.

19. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive loss or damage arising from:

• The use of, or inability to use, our website.
• Temporary interruptions to website availability.
• Delays in delivery.
• Inaccurate information supplied by third parties.
• Loss of profits.
• Loss of revenue.
• Loss of business opportunities.
• Loss of data.
• Reliance on information published on our website.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by Australian law.

Nothing in these Terms limits or excludes any rights or remedies available to consumers under the Australian Consumer Law.

20. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms where that delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters.
• Floods.
• Bushfires.
• Severe weather events.
• Pandemics or public health emergencies.
• Industrial disputes or strikes.
• Supplier or manufacturer delays.
• Shortages of materials.
• Transport disruptions.
• Acts of government.
• Power failures.
• Telecommunications or internet outages.
• Any other event beyond our reasonable control.

Where reasonably practicable, we will make reasonable efforts to minimise the impact of any such event and resume normal operations as soon as possible.

21. Indemnity

You agree to indemnify and hold harmless our business, directors, officers, employees, contractors, affiliates and service providers from any claim, liability, loss, damage, expense or legal costs arising directly from:

• Your breach of these Terms.
• Your misuse of our website.
• Your breach of any applicable law.
• Your infringement of another person's rights.
• Any fraudulent or unlawful conduct carried out by you.

This indemnity survives termination of these Terms.

22. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable by a court or other competent authority, that provision will be deemed severed from these Terms.

The remaining provisions will continue in full force and effect.

23. Termination

These Terms remain effective until terminated by either you or us.

You may stop using our website at any time.

We reserve the right to suspend, restrict or terminate your access to our website where we reasonably believe:

• These Terms have been breached.
• Fraudulent activity has occurred.
• Unlawful conduct has occurred.
• Continued access may expose our business or other customers to harm.

Termination will not affect any rights or obligations that arose before the termination date.

24. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, Payment Policy and any other policies published on our website, constitute the entire agreement between you and us regarding your access to and use of our website, products and services.

They replace and supersede any previous agreements, understandings, representations or communications relating to the same subject matter, whether written or oral.

If any inconsistency exists between these Terms and another published policy, the policy dealing specifically with that subject matter will apply to the extent of the inconsistency.

25. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia.

Any dispute arising out of or relating to these Terms, your use of our website or any purchase made through our website will be subject to the exclusive jurisdiction of the Australian courts.

Nothing contained in these Terms limits or excludes any rights or remedies available to consumers under the Australian Consumer Law.

26. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to:

• Our business operations.
• Our products or services.
• Applicable laws or regulations.
• Industry practices.
• Website functionality.

Any revised version will be published on this page together with the updated Last Updated date.

By continuing to access or use our website after any revised Terms have been published, you acknowledge and agree to the updated Terms.

CONTACT US

Store Name: Marven Denis

Email: support@marvendenis.com

Address: 41 Montague St, Balmain NSW 2041, Australia

Phone: +61 487 191 476

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Time (AET)

We aim to respond within 24 business hours (Monday–Friday). Messages received outside business hours or on weekends will be answered on the next business day (Monday for weekend messages).