Privacy policy

Last updated: July 20th, 2026

Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, place an order, create an account or otherwise interact with our products and services (collectively referred to as the "Services").

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and handling of your personal information as described below.

If any provision of this Privacy Policy conflicts with our Terms of Service, this Privacy Policy will apply in relation to the collection, handling and disclosure of your personal information.

Personal Information We Collect

For the purposes of this Privacy Policy, personal information means information or an opinion that identifies you or could reasonably be used to identify you.

Depending on how you interact with our Services, we may collect information including:

  • Your full name.
  • Email address.
  • Telephone number.
  • Billing address.
  • Delivery address.
  • Payment information.
  • Order history.
  • Account login details.
  • Device information.
  • IP address.
  • Browser type.
  • Shopping preferences.
  • Communications with our customer support team.
  • Information relating to your interactions with our website.

Some information is provided directly by you, while other information is collected automatically through your use of our website and Services.

Categories of Information We Process

Depending on your relationship with us, we may collect and process different categories of information, including:

Contact Information

This includes your name, billing address, shipping address, email address and telephone number.

Payment Information

When you place an order, payment details are securely processed by our payment providers.

We do not store your complete credit card or payment information on our own servers.

We may receive confirmation that your payment has been authorised together with limited transaction details required to complete your purchase.

Account Information

If you create an account, we may collect:

  • Username.
  • Encrypted password.
  • Account preferences.
  • Saved addresses.
  • Purchase history.
  • Account settings.

Order Information

We collect details relating to your purchases, including products ordered, order value, shipping method, delivery status, exchanges, returns and refunds.

Customer Support Information

When you contact us by email, live chat or other communication channels, we may keep records of those conversations to assist with future enquiries and improve our customer service.

Device & Technical Information

When you visit our website, we may automatically collect technical information such as:

  • IP address.
  • Browser type.
  • Operating system.
  • Device identifiers.
  • Referring website.
  • Pages viewed.
  • Time spent on pages.
  • Date and time of visits.
  • Website performance data.

Website Usage Information

We may collect information about how you browse our website, including:

  • Products viewed.
  • Products added to cart.
  • Wish list activity.
  • Pages visited.
  • Searches performed.
  • Abandoned carts.
  • Clicks and navigation behaviour.

This information helps us improve our website and customer experience.

How We Collect Personal Information

We collect information in several different ways.

Information You Provide Directly

You may provide information when you:

  • Place an order.
  • Create an account.
  • Subscribe to our newsletter.
  • Contact customer support.
  • Participate in promotions.
  • Leave a product review.
  • Submit enquiries.
  • Otherwise communicate with us.

Information Collected Automatically

When you browse our website, certain information is collected automatically through technologies such as:

  • Cookies.
  • Pixels.
  • Web beacons.
  • Analytics tools.
  • Server logs.
  • Similar technologies.

These technologies help us understand how visitors use our website and improve its functionality.

Information Received From Third Parties

We may receive information from trusted third parties including:

  • Shopify.
  • Payment providers.
  • Delivery partners.
  • Fraud prevention providers.
  • Analytics providers.
  • Advertising partners.
  • Marketing platforms.

These providers only supply information necessary to deliver or improve our Services.

How We Use Your Information

We use your personal information to operate our business efficiently and provide a better shopping experience.

Depending on your interaction with us, your information may be used to:

Process Orders

To:

  • Confirm purchases.
  • Process payments.
  • Prepare orders.
  • Arrange shipping.
  • Manage returns and refunds.
  • Provide tracking information.
  • Communicate order updates.

Manage Your Account

If you create an account, we use your information to:

  • Authenticate your identity.
  • Maintain your account.
  • Remember preferences.
  • Save delivery details.
  • Provide account-related notifications.

Customer Support

We use your information to:

  • Respond to enquiries.
  • Investigate issues.
  • Provide warranty assistance.
  • Resolve complaints.
  • Improve customer service.

Improve Our Website

Information collected through analytics helps us:

  • Understand customer behaviour.
  • Improve website navigation.
  • Optimise product pages.
  • Identify technical issues.
  • Improve checkout performance.
  • Enhance the overall shopping experience.

Security & Fraud Prevention

Your information helps us:

  • Verify transactions.
  • Detect suspicious activity.
  • Prevent fraud.
  • Protect customer accounts.
  • Secure our website.
  • Comply with security obligations.

Legal & Regulatory Compliance

We may process personal information where necessary to:

  • Comply with Australian laws.
  • Respond to lawful requests from authorities.
  • Enforce our policies.
  • Resolve disputes.
  • Protect our legal rights.

Marketing Communications

With your consent where required, we may send you promotional communications relating to:

  • New product releases.
  • Special offers.
  • Seasonal promotions.
  • Competitions.
  • Product recommendations.
  • Company updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly at support@marvendenis.com.

Choosing to opt out of marketing communications will not prevent us from sending important transactional emails relating to your orders or account.

Cookies & Similar Technologies

Like many online retailers, we use cookies and similar technologies to improve your browsing experience.

Cookies allow us to:

  • Remember your shopping cart.
  • Recognise returning visitors.
  • Remember your preferences.
  • Improve website functionality.
  • Measure website performance.
  • Analyse visitor behaviour.
  • Personalise content.
  • Deliver more relevant advertising.

Most internet browsers automatically accept cookies, however you can modify your browser settings to refuse or delete cookies if you prefer.

Please note that disabling cookies may affect certain features of our website and could prevent parts of the Services from functioning correctly.

We may also use third-party services such as Google Analytics and advertising platforms to better understand website performance and improve our marketing activities. These providers may use cookies or similar technologies in accordance with their own privacy policies.

You can manage cookie preferences through your browser settings and advertising preferences through the relevant third-party providers.

How We Share Your Personal Information

We value your privacy and do not sell your personal information to third parties.

However, in order to operate our business and provide our Services, we may share your personal information with carefully selected third parties where it is necessary and appropriate.

These may include:

Service Providers

We work with trusted service providers who assist us with operating our business, including providers of:

  • Payment processing.
  • Order fulfilment.
  • Shipping and delivery.
  • Website hosting.
  • Cloud storage.
  • Fraud prevention.
  • Customer support.
  • Marketing services.
  • Analytics.
  • Information technology services.

These providers are only given access to the information reasonably required to perform services on our behalf.

Payment Providers

When you make a purchase, payment information is securely processed through third-party payment gateways.

These providers manage payment authorisation and fraud prevention using their own privacy and security practices.

We do not receive or store your full credit card details.

Delivery Partners

To fulfil your order, we share relevant shipping information with our delivery partners.

This typically includes:

  • Your name.
  • Delivery address.
  • Contact details where required.
  • Order information necessary to complete delivery.

Marketing & Advertising Partners

Where permitted by law or where you have provided consent, we may share limited information with advertising and marketing platforms to help us:

  • Measure advertising performance.
  • Understand customer interests.
  • Personalise advertising.
  • Improve marketing campaigns.
  • Reach customers who may be interested in our products.

These providers process information in accordance with their own privacy policies.

Legal Requirements

We may disclose personal information where reasonably necessary to:

  • Comply with applicable laws or regulations.
  • Respond to lawful requests from government authorities.
  • Protect our legal rights.
  • Investigate suspected fraud.
  • Enforce our Terms of Service or other policies.
  • Protect the safety of our customers, employees or the public.

Business Transactions

If our business is involved in a merger, acquisition, restructuring, sale of assets or similar corporate transaction, your personal information may be transferred as part of that transaction, subject to applicable privacy laws.

Shopify & Third-Party Platforms

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that enables us to sell our products and manage orders.

When you interact with our website, certain information may be collected and processed by Shopify to facilitate services including:

  • Website hosting.
  • Checkout.
  • Payment processing.
  • Fraud prevention.
  • Order management.
  • Customer accounts.
  • Website performance.

Shopify may process information in countries outside Australia where it or its service providers operate.

For more information about Shopify's privacy practices, please refer to Shopify's own Privacy Policy.

International Transfers of Information

Some of our service providers operate internationally.

As a result, your personal information may be stored or processed in countries outside Australia, including where Shopify or our technology partners maintain facilities.

Whenever personal information is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy laws.

By using our Services, you acknowledge that your information may be transferred, processed or stored outside Australia where necessary for the operation of our business.

Data Security

Protecting your personal information is important to us.

We use a range of administrative, technical and physical safeguards designed to protect personal information from:

  • Unauthorised access.
  • Accidental loss.
  • Misuse.
  • Alteration.
  • Disclosure.
  • Destruction.

These measures include secure hosting environments, encrypted payment processing, restricted staff access and ongoing monitoring of our systems.

While we take reasonable precautions, no online platform or electronic transmission can be guaranteed to be completely secure.

For this reason, we encourage customers not to send sensitive information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our Services.
  • Manage customer accounts.
  • Fulfil purchases.
  • Process warranties.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our agreements.

The length of time we retain information will vary depending on the nature of the information and the reason it was collected.

When personal information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it in accordance with applicable legal requirements.

Children's Privacy

Our website and Services are intended for individuals aged 18 years or older, or for individuals under 18 who use our Services with the involvement or consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If we become aware that personal information has been provided by a child without appropriate parental or guardian consent where required, we will take reasonable steps to remove that information from our records.

If you believe a child has provided us with personal information inappropriately, please contact our customer support team at support@marvendenis.com so that we can investigate the matter.

Your Privacy Rights

Depending on your circumstances and applicable Australian privacy laws, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request that we update your personal details.
  • Withdraw consent where processing is based on consent.
  • Opt out of receiving marketing communications.
  • Make a complaint regarding our handling of your personal information.
  • Request additional information regarding our privacy practices.

To exercise any of these rights, please contact us at support@marvendenis.com or using the contact details provided below.

For security purposes, we may need to verify your identity before processing your request.

Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first at support@marvendenis.com so we have the opportunity to resolve the issue.

We take privacy complaints seriously and aim to investigate all concerns promptly and fairly.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, technology, legal obligations or industry practices.

Any updates will be published on this page together with the revised "Last Updated" date.

Your continued use of our website following the publication of any updated Privacy Policy constitutes acceptance of those changes.

CONTACT US

Store Name: Marven Denis

Email: support@marvendenis.com

Address: 41 Montague St, Balmain NSW 2041, Australia

Phone: +61 487 191 476

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Time (AET)

We aim to respond within 24 business hours (Monday–Friday). Messages received outside business hours or on weekends will be answered on the next business day (Monday for weekend messages).