FAQ

Our customer support team is available via email at support@marvendenis.com. We operate Monday to Friday during normal Australian business hours and aim to respond to all enquiries within one business day.

We are an Australian-owned online retailer, providing quality products and friendly customer service to customers across Australia.

We currently ship to residential and business addresses Australia-wide. Unfortunately, we are unable to ship to PO Boxes or Parcel Lockers for larger items. Every order includes tracking so you can monitor your delivery from dispatch through to arrival.

We offer FREE standard shipping on all orders delivered within Australia. There is no minimum purchase required to qualify for free shipping.

Orders are processed within 1–2 business days after purchase is confirmed. Our warehouse operates Monday to Friday, excluding Australian public holidays. Orders placed after 5:00 pm AEST will begin processing the following business day.

After dispatch, delivery typically takes 6–12 business days, giving an estimated total of 7–14 business days. These are estimates and may vary depending on your location, carrier availability, or seasonal demand. You'll receive tracking details by email once your order has been dispatched.

We work with a range of trusted courier services including Australia Post, Aramex, CouriersPlease, DHL, FedEx, and UPS. The carrier used for your order will depend on your delivery location and parcel size.

Once your order has been dispatched, you'll receive an email with your tracking details. You can also monitor your shipment at any time via our Track Your Order page.

If your order hasn't arrived within the estimated delivery timeframe, please check your tracking information first. If you're still concerned, contact our support team with your order number and we'll investigate the shipment with the courier. If a parcel is confirmed as lost, we'll arrange either a replacement or a full refund.

All prices on our website are displayed and charged in Australian Dollars (AUD).

All prices displayed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated.

Yes. Your payment information is protected using SSL encryption and processed through secure, industry-standard payment providers. We do not store your complete credit card details on our servers.

We accept American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay and Visa. Available payment options will be displayed securely during checkout.

If you need to change or cancel your order, please contact our customer support team as soon as possible. Orders may be changed or cancelled within 24 hours of purchase, provided they have not already entered processing or been dispatched. Once an order has entered processing or has been dispatched, we may be unable to amend or cancel it.

We accept eligible returns within 30 days of delivery. Returned items must be unused, in their original condition and include all original packaging and accessories. Please contact our support team before returning any item so we can provide return instructions.

For approved change-of-mind returns, customers are responsible for the cost of return shipping. If your item arrives faulty, damaged, incorrect or incomplete, we'll cover any reasonable return shipping costs once the issue has been confirmed.

If your order arrives damaged, faulty or incorrect, please contact our customer support team as soon as reasonably possible after discovering the issue. Include your order number together with clear photographs or videos so we can assess the issue promptly. Depending on the circumstances, we'll organise replacement parts, a replacement product or a full refund.

Our Shipping Policy, Returns & Refunds Policy, Privacy Policy, Terms of Service and Payment Policy are available via the links in our website footer. If you have any questions, our customer support team will be happy to assist.