Shipping policy
Last updated: July 20th, 2026
Thank you for shopping with us.
We aim to make your shopping experience as smooth as possible by providing reliable shipping throughout Australia. Please read the information below regarding order processing, delivery estimates and shipping procedures.
Shipping Locations
We currently deliver to residential and business addresses across Australia.
Unfortunately, we are unable to ship to PO Boxes or Parcel Lockers for larger items.
Free Shipping
We offer FREE standard shipping on all orders Australia-wide.
There are no minimum spend requirements to qualify for free delivery.
Order Processing
Orders are processed within 1–2 business days after your purchase has been confirmed.
Our warehouse operates Monday to Friday, excluding Australian public holidays.
Orders placed after 5:00 pm (AEST) will begin processing on the following business day.
Estimated Delivery Time
Once dispatched, orders generally arrive within:
- 6–12 business days for transit.
- 7–14 business days total delivery time (including processing).
Delivery estimates are provided as a guide only and may vary depending on your location, carrier delays or seasonal demand.
Shipping Partners
We work with trusted courier services including:
- Australia Post
- Aramex
- CouriersPlease
- DHL
- FedEx
- UPS
The carrier used will depend on your delivery location and parcel size.
Order Tracking
Once your order has been dispatched, you'll receive an email containing your tracking details.
You can also monitor your shipment anytime using our Track Your Order page.
Delayed Deliveries
While we always aim to deliver within the estimated timeframe, unexpected courier delays can occasionally occur.
If your order appears significantly delayed, please contact our customer support team at support@marvendenis.com, and we'll investigate the shipment on your behalf.
Lost Parcels
If a parcel is confirmed as lost by the courier, we'll arrange either:
- A replacement product; or
- A full refund.
Any refund will be handled in accordance with our Returns & Refunds Policy.
Incorrect or Missing Items
If your order arrives with missing items or you've received the wrong product, please notify our customer support team at support@marvendenis.com as soon as reasonably possible after discovering the issue. This allows us to investigate promptly and resolve the matter as quickly as possible. Claims involving incorrect, incomplete or damaged items will be handled in accordance with our Returns & Refunds Policy.
To help us resolve the issue quickly, please include photographs of the items received where applicable.
Need Assistance?
If you have any questions regarding your delivery, please contact our support team at support@marvendenis.com. We're always happy to help.
CONTACT US
Store Name: Marven Denis
Email: support@marvendenis.com
Address: 41 Montague St, Balmain NSW 2041, Australia
Phone: +61 487 191 476
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Time (AEST)
We aim to respond within 24 business hours (Monday–Friday). Messages received outside business hours or on weekends will be answered on the next business day (Monday for weekend messages).