Payment Policy

Last updated: July 20th, 2026

Thank you for shopping with us.

To provide a secure and seamless shopping experience, we offer a range of trusted payment methods. Please read this Payment Policy carefully before placing your order.

Accepted Payment Methods

We accept the following payment methods through our secure checkout:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa

Additional payment options may be available depending on your location and the services offered at checkout.

Currency

All prices displayed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated.

Orders will be charged in AUD at the time your payment is processed.

If your payment provider or financial institution uses another currency, exchange rates and international transaction fees may apply. These charges are determined by your bank or card issuer and are outside of our control.

Payment Processing

Payment must be successfully authorised before an order can be processed or dispatched.

Once your payment has been approved, you'll receive an order confirmation email acknowledging receipt of your purchase.

In some cases, additional verification may be required before your order can be processed. If this occurs, we'll contact you using the details provided during checkout.

Secure Payments

Protecting your payment information is one of our highest priorities.

All transactions are processed through secure, encrypted payment gateways that comply with recognised industry security standards.

Our website uses Secure Socket Layer (SSL) encryption to help protect your personal and payment information during transmission.

We do not store your complete credit card or debit card details on our own servers.

Payment Verification

To help protect our customers and reduce fraudulent activity, orders may be subject to additional verification.

Where necessary, we may contact you to confirm billing information, delivery details or other information relating to your purchase before your order is approved.

If we are unable to verify your payment or suspect fraudulent activity, we reserve the right to delay, decline or cancel the order.

Any cancelled order will be refunded to the original payment method.

Pricing Accuracy

We make every effort to ensure that all pricing on our website is accurate.

Occasionally, pricing errors or technical issues may occur.

If an obvious pricing error is identified after an order has been placed, we reserve the right to cancel the order before dispatch.

If payment has already been processed, we'll contact you to either:

  • Proceed with the order at the correct price; or
  • Receive a full refund.

Promotional Discounts

From time to time, we may offer promotional discounts, coupon codes or special pricing.

Unless otherwise stated:

  • Promotional offers cannot be combined.
  • Discounts cannot be applied retrospectively to completed purchases.
  • Offers are subject to availability.
  • Promotions may be modified or withdrawn at any time without prior notice.

Additional terms may apply to specific promotions.

Failed or Declined Payments

A payment may fail or be declined for several reasons, including:

  • Insufficient available funds.
  • Incorrect payment details.
  • Expired payment cards.
  • Bank security checks.
  • Suspected fraudulent activity.
  • Payment provider restrictions.

If your payment is declined, we recommend contacting your financial institution before attempting the transaction again.

Refunds

Approved refunds are issued back to the original payment method used when placing the order.

Refunds are processed in accordance with our Returns & Refunds Policy.

Depending on your bank or payment provider, it may take several business days for refunded funds to appear in your account after the refund has been processed.

Chargebacks

If you believe there has been an issue with your order, we encourage you to contact our customer support team at support@marvendenis.com before initiating a chargeback with your financial institution.

We are committed to resolving genuine concerns quickly and fairly.

Unauthorised or fraudulent chargebacks may be investigated and disputed where appropriate.

Fraud Prevention

To protect both our customers and our business, we actively monitor transactions for unusual or suspicious activity.

We reserve the right to refuse, cancel or delay orders where fraudulent activity is suspected or where additional verification cannot be completed.

If you have any questions regarding payments, billing or this Payment Policy, please contact our customer support team at support@marvendenis.com.

CONTACT US

Store Name: Marven Denis

Email: support@marvendenis.com

Address: 41 Montague St, Balmain NSW 2041, Australia

Phone: +61 487 191 476

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Time (AET)

We aim to respond within 24 business hours (Monday–Friday). Messages received outside business hours or on weekends will be answered on the next business day (Monday for weekend messages).