Last updated: July 20th, 2026

We want you to feel confident shopping with us. If you're not completely satisfied with your purchase, we're here to help.

Please read our Returns & Refunds Policy below to understand your options and the process for returning an item.

Change of Mind Returns

We accept change of mind returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned with all original packaging, accessories and included components.
• Include any original tags where applicable.
• Be accompanied by proof of purchase.

Items that have been installed, modified, damaged through misuse, or are not in their original condition may not be eligible for a refund.

How to Start a Return or Cancellation

If you need to cancel or amend your order, please contact our customer support team at support@marvendenis.com within 24 hours of placing your order.

Cancellation or amendment requests can only be accommodated if the order has not already entered processing or been dispatched. Once processing or shipping has commenced, we may be unable to cancel or amend the order, and it will instead be handled in accordance with this Returns & Refunds Policy.

Before returning an item, please contact our customer support team at support@marvendenis.com.

To help us process your request quickly, please provide:

• Your order number.

• The reason for your return.

• Photographs or videos if the item is damaged, faulty or incorrect.

Once your request has been reviewed, we'll provide you with return instructions.

Please wait for confirmation from our team before returning your item to ensure it is sent to the correct return address.

Please do not send items back without prior authorisation, as unauthorised returns cannot be accepted.

Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law.

Return Shipping Costs

If you're returning an item because you've changed your mind, the cost of return shipping is your responsibility.

If your product arrives damaged, faulty, incorrect or incomplete, we'll cover any reasonable return shipping costs once the issue has been confirmed.

Damaged, Faulty or Incorrect Items

We carefully inspect every order before it leaves our warehouse. However, if your order arrives damaged, faulty or you receive the wrong item, please contact our customer support team at support@marvendenis.com as soon as reasonably possible after discovering the issue. Prompt notification helps us investigate the matter quickly and provide the most appropriate resolution.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs or videos of the product.
• Photos of the packaging where relevant.

After reviewing your claim, we'll arrange the most appropriate solution, which may include:

• Replacement parts.
• A replacement product.
• A full refund.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your return is approved, your refund will be processed back to your original payment method.

Approved refunds are generally processed within 10 business days after your return has been inspected. Depending on your financial institution, it may take additional time for the funds to appear in your account.

All refunds are issued in Australian Dollars (AUD) using the original payment method wherever possible.

Where appropriate, partial refunds may be issued for items returned with missing parts, signs of misuse or damage not caused during transit.

Restocking Fees

We do not charge restocking fees on approved returns.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

If you have any questions about returns or refunds, please don't hesitate to contact our customer support team at support@marvendenis.com. We're always happy to assist.

CONTACT US

Store Name: Marven Denis

Email: support@marvendenis.com

Address: 41 Montague St, Balmain NSW 2041, Australia

Phone: +61 487 191 476

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Time (AET)

We aim to respond within 24 business hours (Monday–Friday). Messages received outside business hours or on weekends will be answered on the next business day (Monday for weekend messages).